WSIB Assessment and Therapy
Customer Rating
Reviewed by Niyati Gandhi, M.A., C.Psych., Registered Clinical Psychologist
Something happened at work, and you haven’t quite felt like yourself since. Maybe it was a single moment you can’t shake. Maybe it built up slowly, until one day it was just too much.
You shouldn’t have to sort through paperwork while you’re trying to get through the day. We’ll guide you through the WSIB process, stay in touch with your case manager or nurse consultant, and work with WSIB to get your assessment and therapy covered, so you can focus on feeling better.
WSIB's mental health program of care
Approved assessment and therapy
On our side, once WSIB approves your care
With or without a claim number
WSIB can pay for psychological assessment and therapy when a diagnosed mental stress injury was caused by your work. That includes traumatic events, substantial ongoing stressors like harassment, PTSD in first responders, and emotional struggles after a physical injury. WSIB decides who qualifies. Therapy Villa is an approved provider in its mental health program of care.
One or more traumatic events at work, like witnessing a death or a robbery, or being threatened.
A substantial stressor over time, like harassment or bullying, or a job that is highly stressful by nature.
First responders and designated workers diagnosed with PTSD by a psychologist or psychiatrist. WSIB presumes it's work-related.
Anxiety, low mood or fear of getting hurt again that follows a work injury.
If you’re in crisis, call or text 9-8-8. First responders can also reach Boots on the Ground at 1-833-677-2669, 24/7.
From filing your claim to returning to work, here’s what to expect. Once you reach out, we coordinate with your WSIB case manager and nurse consultant and handle the program reporting, so you can focus on your recovery.
Report the injury to your employer, then file a Worker's Report of Injury/Disease (Form 6) with WSIB, online at wsib.ca or by calling 1-800-387-0750. WSIB will send you a claim number and assign you a case manager.
Share your claim number and your case manager's contact details in a free 20-minute consult. We'll confirm that the mental health program of care is the right fit for you.
We contact your WSIB case manager or nurse consultant to request pre-approval for your psychological assessment and treatment. Nothing is billed to WSIB until it's approved.
A registered clinician assesses how the workplace injury is affecting you. We go over the findings with you and send WSIB the assessment report and recommended treatment plan.
Therapy is delivered in approved treatment blocks, with progress reports sent to WSIB between blocks. When you're ready, your WSIB return-to-work specialist works with you, your employer and our team on a safe return.
A denial doesn’t mean what you’re feeling isn’t real. Speak to your case manager first, then ask about an appeal. You can also see us privately and claim from your benefits with our receipts.
WSIB decides every claim, and we can’t decide for them. As a rough guide, here’s how it tends to sort. The test is a diagnosis plus a cause at work, not how hard the job feels. If you’re unsure, ask. Telling us is free and private.
A work injury can make your own workplace feel dangerous. So we don’t rush you into the hardest memory. First comes stability: sleep, grounding, and tools for the days that go sideways.
From there, your therapist uses evidence-based approaches focused on trauma healing, anxiety and depression, explained in plain words. Goals are tied to your daily life, including work if that’s where you’re headed. It happens at your pace.
Our Etobicoke clinic is a quiet, cozy space, not a medical office. If travel or leaving home is hard right now, you can do your sessions online. You need to be in Ontario for them.
Therapy Villa, Etobicoke · 290 North Queen St, Unit 105, near Sherway Gardens · 416-883-3001
No. The consult is free either way. You’ll need a registered claim before WSIB can fund your care, and we’ll tell you how to start one.
WSIB pays for the services it approves. If you see us privately instead, we’ll give you the fee up front.
Yes. People with an approved mental stress claim can look through WSIB’s provider directory and contact a provider directly. WSIB still has to approve the care. If you have a preference here, tell us.
We send WSIB the reports the program requires, with your consent. WSIB tells your employer your claim’s status and general recovery updates. We don’t send your employer your session notes.
It varies, and we won’t guess before we’ve met you. WSIB approves care in blocks of about eight weeks, and your therapist reviews progress with you along the way.
If you’re diagnosed with PTSD by a psychologist or psychiatrist, WSIB presumes it’s work-related. You don’t have to prove what caused it. Time limits apply, so ask your case manager.
Decisions can take time, and you don’t have to wait to feel supported. Ask your case manager what’s available. You can also start privately and claim from your benefits.
This replaced it. WSIB moved to the mental health program of care on April 27, 2026. If you’re already in the older program, your care isn’t disrupted.
Tell us what happened, as much or as little as you like, and we’ll tell you what we’d do next.
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